For all orders under $150, freight is calculated at check out based on weight and location. You also have the option to choose between parcel or express post (by Australia Post). 

For all orders over $150, freight is free within Australia.

International shipping will vary depending on weight and location.

Yes. You can place an order as a guest with no obligation to create an account.

We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account.

Just visit www.behrandco.com.au/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order.

If you haven’t received your order confirmation within 24 hours, please get in touch at hello@behrandco.com.au just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel.

Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via hello@behrandco.com.au, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

ESTIMATED DELIVERY TIMES.

COVID-19 - There may be delays in the Post services so please be patient.

Parcel Post VICTORIA:

• Metro - up to 2 business days
• Country - up to 5 business days

Other States

• Metro - up to 3-6 business days, depending on lodgement and destination points
• Country - Please ask us.

We can ship to most regions worldwide. Please check and contact us, we will do our best to ship to you.

$10 standard delivery on orders under $100 | FREE delivery on orders over $100 (within Australia only) 

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery.

In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

For orders on our website.

Our policy lasts 7 days. If 7 days have gone by since you received the purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not accept returns on sale items or gift cards.

To complete your return, we require a receipt or proof of purchase.

Please contact our customer service team via hello@behrandco.com.au.

Providing the return is within the 7 -day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

Refunds (if applicable)

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)

• Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@behrandco.com.au

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via helphello@behrandco.com.au with the details.

We’ll respond within 72 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

This depends on the carrier or shipping method that you choose when returning your item.

Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Yes, we do. These are issued electronically by email and each contains a unique reference number.

Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead click here.

• Antibacterial
• Hypoallergenic
• Sustainable, breathable & durable
• Regulates body heat naturally - body stays warm in Winter and cool in Summer
• Stonewashed with real pumice stones for ultimate softness and comfort

• Wash separately
• Mild detergent (white vinegar & bi carb soda also work well)
• Machine wash at 40 degrees
• Line dry or cool tumble dry
• No ironing necessary, creases will disappear on their own
• Ensure linen is totally dry before storing them away
• Avoid storing linen in boxes as they need to breathe fresh air

What you need to know about me...

Alpaca fleece is known as the ‘super’ fiber for the following reasons:

• Light weight, yet warm
• Hypoallergenic
• Natural silk-like sheen
• No lanolin, therefore low "prickle" factor
• Low shrinkage and superior comfort
• Won't mat or pill
• Breathable
• Flame resistant
• Low static electricity
• Stain resistant
• Odour resistant
• Natural and biodegradable

How you can show me love...

Vacuum regularly on a low power setting to prevent dirt from settling in the fibres. A high power setting can damage the fibre by pulling out some
of the yarn.

For liquid spills, blot (do not rub) with plain paper towel until dry. Professional cushion cleaning may be recommended depending on spillage content.

Fill a clean sink or tub with cold water and a small amount of mild liquid detergent like baby shampoo or a fine fibres formula. (Using hot water, or even two different temperatures of water, will “shock” the fibres).

Do not use chlorine, bleach or even wool detergents, as these harsh cleaners can cause damage.

Avoid twisting, wringing, scrubbing as this will cause felting.

Some shedding will occur due to the nature of the yarn, this will settle over time. Please cut any loose fibres with scissors, do not pull them out. 

Our mission is to create a unique shopping experience for your customers. If you are interested in selling our products through a retail space or online store, then a wholesale account is for you. Our minimum spend is $500 + freight. We strongly encourage a balanced mix of materials and finishes which best represents our Brand and ethos.

The more information we receive in this form the better equipped we are to assess your application quickly. We look forward to hearing about your business and the possibility of working together! 

We will be in touch within 1-2 business days.

Wholesale Contact us 

If you are an interior designer, stylist or architect working on a design project or event, we can happily assist you in completing your projects with the perfect finishing touch.

Our Trade discounts are packaged per below:

1 - 3 items 10% off RRP
4 - 7 items 15% off RRP
7 + items 20% off RRP

Freight charges apply. 

We also offer bespoke product services and branded collaborations for Commercial projects only i.e Hotels, Restaurants, Bars, Shop fit-outs etc. MOQ's, lead times, and conditions may apply.

We will be in touch within 1-2 business days.

Wholesale Contact us 

We want to provide our clients with a unique offering. This includes our growing range of unique products, along with a tailored interior styling/design service to suit all your needs. 

*We are offering a COMPLIMENTARY 60min on site consultation (Melbourne Metro Only).

*We are also offering a 20% package discount off Behr & Co products (purchased for your project).

The more information we receive in this form the better equipped we are to assess your application quickly. We look forward to hearing about your project and the possibility of working together! 

We will be in touch within 1-2 business days.

Wholesale Contact us 

Behr & Co provides a 12-month warranty from the date of purchase.

Please register your details here: 

Warranty Registration

When registering your details for warranty purposes, please provide the first and last name of the person that made the purchase.

terns if service can be found here.

Our Privacy statement can be found here.