We currently do not operate any physical showrooms or retail outlets. Our exclusive online model allows us to maintain high product quality while offering a wide selection at competitive prices. This direct-to-customer approach ensures we can pass on the savings to you.

To ensure complete confidence in your purchase, we offer a 7-day return window on all orders. If your item doesn’t meet your expectations, you are welcome to return it—simply ensure it is unused and in its original packaging. Refer to Refund Policy.

Delivery fees are calculated at checkout based on your postcode. This cost is determined by factors such as product weight, delivery location, and the subsidies we offer to reduce your overall delivery expense.

For multiple items, add them to your cart and use the delivery calculator by entering your postcode to see the total shipping cost.

We are currently offering free delivery on orders above $99 within Australia which is subject to change at anytime.

Standard Shipping (within Australia):

• Metropolitan areas: 3-5 business days
• Regional areas: 5-10 business days

International Delivery

Delivery times vary depending on the destination country and the shipping method selected. As a general guide:

• New Zealand: 5–12 business days
• Asia Pacific: 7–18 business days
• USA & Canada: 10–20 business days
• UK & Europe: 10–20 business days
• Rest of the World: 10-25+ business days

Please note: The above timeframes are provided as a guide only.

BEHR & CO. does not guarantee delivery times, as we do not have control over courier operations, customs processing, or local postal services. Delays may occur due to factors such as public holidays, customs clearance, or remote delivery locations.

If an item you've ordered is unavailable, we’ll notify you via email with updated availability details. If you prefer not to wait, you can opt for a full refund or exchange the item for another product.

We kindly ask customers to inspect all items on delivery. If there’s visible damage to the packaging or the product itself, please note this on the delivery docket and ask the driver to initial your comments.

To process a damage claim, we require:

• Clear photos of the damaged item(s) and packaging.
• Submission of our online returns form within 48 hours of delivery including brief description of the issue.

Failure to report within 48 hours may void any insurance coverage. Once notified, we will work with the supplier to resolve the matter promptly. Damaged or faulty items will be replaced at no cost to you.

For change-of-mind returns, customers pay the return shipping cost. For faulty, damaged, or incorrect items, BEHR & CO. covers the return shipping.

If you wish to return an item, you must notify us within 7 days of receiving it by filling out the form on our Returns Policy page. Alternatively, you can also request for a return directly from your Behr and Co account.

Please note:

• For change of mind returns, we do not offer refunds to the original payment method. We will provide you with a store credit to the amount equal to the price you paid for the product, less original and return shipping costs.
• We will provide a pre-paid return label which will be deducted from your store credit.
• Refer to our Returns Policy for additional information.

We strongly recommend keeping all packaging materials until you’re certain you’re happy with your purchase.

All purchases must be completed via our secure website to ensure order accuracy and payment safety. However, for card processing issues, we may accept manual bank transfers.

Please note:

• We do not accept cheques, money orders, or laybys.

To keep delivery costs low, our products are shipped directly from our Melbourne warehouse to your door.

For large orders, your items may arrive in separate shipments.