At BEHR & CO., we want you to be completely satisfied with your purchase. If something isn’t quite right, we offer returns, exchanges, and store credits under the conditions outlined below.

1. Eligibility for Returns

• Return requests must be submitted within 7 days of receiving your order.
• Items must be unused, in original condition, and returned in their original packaging.
• A receipt or proof of purchase is required.

We do not accept returns on:

• Sale or clearance items
• Gift cards

Important:

• We are not responsible for items lost or damaged in transit. Please ensure your return is securely packaged and use tracked shipping where possible.
• For bundle purchases, items must be returned as a complete set, unless otherwise approved.

2. Faulty, Damaged or Incorrect Items

If you received a damaged, faulty, or incorrect item:

• You must report the issue within 48 hours of delivery.
• Include a clear description and photographs when submitting your return request.

Once reviewed and approved, you may be eligible for a refund, replacement, or exchange depending on the situation. We will provide a prepaid return shipping label. 

3. Change of Mind Returns

• No refunds to the original payment method are offered for change-of-mind returns.
• A store credit will be issued for the item value, excluding original and return shipping fees.
• Return shipping costs are the customer's responsibility and non-refundable.
  
• If we provide a pre-paid return label, the label cost will be deducted from your store credit.

4. How to Initiate a Return

To begin the return process:

• Complete the return request form at the bottom of this page and clearly state the reason for return.
• Once approved, a pre-paid return label will be provided.
• Depending on the courier, you may need to drop off the parcel or it may be collected from your address.
• Please retain tracking details for your records.

5. Refunds

If your return is approved for a refund (e.g. for faulty or incorrect items):

• You’ll be notified via email once we receive and inspect the item.
• If approved, a refund will be processed to your original payment method, minus original shipping costs.
• Refunds may take several business days to appear, depending on your bank or payment provider.

If you haven’t received a refund yet:

• Check your bank account and card provider.
• Contact your bank — processing times may vary.
• If you still haven’t received your refund, email us at hello@behrandco.com.au.

6. Exchanges

We’re happy to replace items if they are defective, damaged, or incorrect.

To request an exchange:

• Submit your request via the return form or contact us at hello@behrandco.com.au.
• All exchanges are subject to product availability.

7. Gifts

• If the item was marked as a gift and shipped directly to you, you will receive a store credit once the return is received.
• If the gift was shipped to the purchaser, the refund will be issued to the original purchaser’s payment method.

8. International Returns

• Return shipping for international orders is the customer's responsibility.
• Duties, taxes, and international shipping fees are non-refundable.
• We do not offer exchanges for international orders at this time.

9. Policy Misuse

To protect our customers and business, BEHR & CO. reserves the right to decline returns or exchanges that:

• Do not meet the policy criteria
• Are submitted after the allowed return window
• Are deemed excessive, abusive, or fraudulent

If you have any questions, feel free to contact us at hello@behrandco.com.au.