At BEHR & CO, we carefully pack every order to help ensure your pieces arrive safely and in excellent condition. Orders are dispatched from Melbourne, Victoria, Australia.

 

 

Australia-Wide Shipping

We offer shipping Australia-wide, with both Standard and Express shipping options available.

Shipping costs are calculated at checkout based on your delivery address, parcel size and the shipping service selected.

Available shipping options and applicable delivery estimates will be displayed at checkout.

 

 

International Shipping

We offer international shipping to selected destinations.

International shipping costs are calculated at checkout based on your destination, parcel size and available shipping service.

Please note that international orders may be subject to customs duties, import taxes, GST, customs clearance fees or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price unless specifically stated.

International delivery times can vary significantly depending on the destination, customs processing and the shipping carrier.

 

 

Order Processing

Orders are generally processed and dispatched within 1-3 business days after payment has been received.

During sales, promotional periods, product launches or particularly busy periods, dispatch may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details where tracking is available.

Please note that dispatch time is separate from the courier's delivery time.

 

 

Standard & Express Shipping

We offer both Standard and Express shipping options where available.

Express shipping provides a faster delivery service than our standard option; however, selecting Express does not guarantee delivery by a specific date.

Delivery times can vary depending on the destination, courier network, weekends, public holidays, weather and other circumstances outside our control.

The available shipping services and estimated delivery times for your address will be shown at checkout.

 

 

Delivery Times

Estimated delivery times vary depending on your location and the shipping service selected.

As a general guide:

• • Australian metro areas: approximately 2-5 business days with standard shipping
  • Australian regional areas: approximately 3-7 business days with standard shipping
  • Remote areas: delivery may take longer
  • Express shipping: generally faster than standard shipping, with the estimated delivery timeframe displayed at checkout

International delivery times vary depending on the destination and shipping service selected.

These timeframes are estimates only and are not guaranteed.

Delays may occasionally occur due to courier networks, weather, peak periods, public holidays, customs processing or other circumstances outside our control.

 

 

Tracking

Where tracking is available, your tracking information will be provided once your order has been dispatched.

Please allow up to 24-48 hours for tracking information to become active after your parcel has been collected by the shipping carrier.

Once an order has been dispatched, delivery is managed by the relevant shipping carrier. BEHR & CO cannot guarantee a specific delivery date or time.

 

 

Incorrect or Incomplete Delivery Information

Please carefully check your shipping address and contact details before completing your order.

If an order has been dispatched to an incorrect or incomplete address provided by the customer, additional shipping charges may apply to redirect or resend the parcel.

BEHR & CO is not responsible for delays or additional costs resulting from incorrect delivery information supplied at checkout.

 

 

Authority to Leave

Depending on the shipping carrier and delivery location, parcels may be left in a safe location if an authority-to-leave service is available or selected.

Once a parcel has been delivered in accordance with the delivery instructions provided, BEHR & CO is not responsible for parcels that are subsequently lost or stolen from the delivery location.

If you have concerns about parcel security, we recommend selecting a delivery option that requires a signature where available.

 

 

Delayed or Missing Parcels

If your parcel appears to be delayed, please first check the tracking information provided by the shipping carrier.

If the tracking has not updated for an extended period or your parcel appears to be missing, please contact us at hello@behrandco.com.au and we will assist with contacting the shipping carrier.

Please note that shipping carrier investigations can take time, and we may need to wait for the carrier's response before a resolution can be provided.

 

 

Damaged Parcels

We take great care when packaging our products; however, damage can occasionally occur during transit.

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• • Your order number (Shipping label)
  • Clear photographs of the external packaging
  • Clear photographs of the internal packaging
  • Clear photographs of the damaged product

Please retain the original packaging and all packaging materials until your claim has been resolved, as these may be required by the shipping carrier for an investigation.

Damage reported outside the 48-hour period may not be eligible for a replacement, refund or shipping claim, subject to your rights under Australian Consumer Law.

 

 

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, parcel size and the shipping service selected.

Shipping charges are non-refundable unless otherwise required under Australian Consumer Law.

 

 

International Duties & Taxes

For international orders, the customer is responsible for any applicable:

• • Customs duties
  • Import taxes
  • GST or other local taxes
  • Customs clearance fees
  • Other charges imposed by the destination country

BEHR & CO has no control over these charges and cannot predict the amount that may be payable.

Customers are responsible for ensuring that products ordered can legally be imported into their destination country.

 

 

Questions About Your Order

If you have any questions regarding your order or delivery, please contact us at:

BEHR & CO.
Email: hello@behrandco.com.au
Melbourne, Victoria, Australia